Full IT Support & Outsourcing

IT01PCTECH provides complete IT outsourcing services for customers who do not have an expert in-house IT support function, and who prefer to focus management energies elsewhere.

With full support and management, we take complete responsibility for our customer's overall IT requirements, managing day-to-day IT services, providing long-term advice regarding IT-related business issues, and delivering exceptional value.

Tailored to your needs.

PCTECH has a dedicated team of service technicians and engineers, providing telephone and remote support via our industry acclaimed support tools. This team is augmented by a highly qualified on-site team who visit client sites as scheduled or as need be, depending upon the client's needs.

All our IT support agreements are tailored to suit individual clients and their organisational requirements.

All PCTECH's technicians and engineers are trained to communicate effectively with individuals at all levels of technical understanding. We also help to identify individuals who may need IT-related training, that would improve their individual effectiveness and productivity.

Benefits and added value.

By outsourcing your IT division to PCTECH, you will gain an industrial edge in your business.

  • Faster fixes, smarter support, smoother return to service - and less downtime
  • Lower cost IT services, IT management and IT support than you could possibly resource and deliver in-house
  • Assured service levels consistently above the industry average
  • Lower total cost of ownership (TCO)
  • Move beyond the break/fix mentality – we proactively work with you to create a Strategic Roadmap for your IT
  • Consistently improving service levels

What we do.

Here are some of our services for a fully managed IT support solution:

  • Advisory services
  • Infrastructure audits and reviews
  • Infrastructure design and implementation
  • Infrastructure support and maintenance
  • User support and training
  • Security solutions
  • Back-up and business recovery
  • Virtualisation
  • Business intelligence services